Privacy Policy

1. Information We Collect

FluxOffer collects information you provide directly to us when you register, use our platform, or communicate with us. This includes:

• Account information: Name, email address, company name, payment details, tax information
• Traffic data: Click IDs, conversion events, sub-IDs, and tracking parameters
• Technical data: IP addresses, browser type, device information, and usage logs
• Communication data: Messages sent to our support team or account managers

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve the FluxOffer platform, including to:

• Process your account registration and maintain your account
• Track, attribute, and verify conversions for payment purposes
• Detect and prevent fraud, abuse, and security incidents
• Send administrative notices, payment confirmations, and support communications
• Comply with legal obligations and enforce our Terms and Conditions
• Analyze platform performance and improve our services

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing personal data includes:

• Contractual necessity: Processing required to fulfill our agreement with you
• Legitimate interests: Fraud prevention, network security, and business analytics
• Legal obligation: Compliance with applicable laws including tax and financial regulations
• Consent: Where you have provided explicit consent for specific processing activities

4. Data Sharing & Third Parties

We do not sell your personal data to third parties. We may share your information with:

• Advertisers: Aggregated, non-personally-identifiable conversion data as required for campaign reporting
• Payment processors: Financial data necessary to process your payments
• Service providers: Technology partners who assist in platform operations, under strict data processing agreements
• Legal authorities: When required by law, court order, or governmental authority

5. Cookies & Tracking

FluxOffer uses cookies and similar tracking technologies to operate the platform, track conversions, and analyze usage. These include:

• Essential cookies: Required for platform functionality and security
• Analytics cookies: Used to understand how users interact with our platform
• Tracking pixels: Used for conversion attribution in affiliate campaigns

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account termination, we retain data for a minimum of 7 years to comply with financial record-keeping requirements.

Conversion tracking data is retained for 3 years to support dispute resolution. You may request deletion of your personal data subject to our legal retention obligations.

7. Your Rights

Under GDPR and applicable privacy laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at support@fluxoffer.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security assessments.

Despite these measures, no method of transmission over the internet is 100% secure. If you become aware of any security incident, please notify us immediately at support@fluxoffer.com.

9. International Transfers

FluxOffer is based in the Netherlands and processes data within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Contact & DPO

For privacy-related inquiries, to exercise your rights, or to contact our Data Protection Officer:

FluxOffer B.V.
Coolsingel 104, 3011 AG Rotterdam, The Netherlands
Email: support@fluxoffer.com
Telegram: @fluxoffer

You also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP) at autoriteitpersoonsgegevens.nl.